Backcountry Gearheads | Backcountry.com

Gearhead® Experts

Gearhead Experts are our customer service team. But they’re also the people you meet on the skintrack, at the crag or the trailhead, and wherever else adventure calls. When they’re not chasing their passions, they’re on the other end of our phone lines, helping you chase yours.

Our Gearheads are available via phone or chat to help you place or change orders, answer your questions, and give you the pro tips you need to get out there. Get in touch at 1-800-409-4502 or by clicking the green chat button at the bottom of the screen.

Personalized Product Expertise

There’s lots to get into outside, which means there’s mountains of gear to sift through and learn about. When you talk to a Gearhead® Expert, you’ll connect with someone who uses and tests the products you’re looking for on their own adventures.

Get Your Own Gearhead® Expert

Sign up for our Expedition Perks loyalty program and get enhanced Gearhead service, earn points on almost every purchase, and convert points into savings. When you level up to our Switchback tier, you’ll unlock access to your own team of experts and faster response times. Reach the Summit, and you’ll score your very own personal Gearhead with the same pursuit passions as you.

Gearhead® Picks

We have hundreds of Gearheads. Luckily, they tend to agree on what gear works best. Find the curated picks that topped their list below. Field-tested. Good-time certified.

Return To Top